iValueHost, LLC provides a 30 day money back guarantee on all of its plans. If you are dissatisfied with your service for any reason, you will receive a full refund (minus overage charges) if you cancel your account within 30 days of activation.

Our refund policy does not apply to any additional items or services; this includes but is not limited to Reseller Plans, Dedicated IP's, Dedicated Servers, Dedicated Name Servers and additional MySQL databases.

No refunds are available after the initial 30 day period. Any request for cancellation must be received via the web, regular mail or fax and you will receive a confirmation upon the cancellation of your account.

Cancellations over the telephone and informal email are not accepted.

This 30 day money back guarantee does not apply to dedicated servers, or any fees associated with these accounts. Accounts cancelled/terminated by iValueHost, LLC for violating our Terms of Service do not qualify for our 30 day money back guarantee. For example, if your account is cancelled due to spamming, you will not be given any refund.

Please allow 3-4 working days for refunds to take place.

99.9% Uptime Guarantee

If our network is down more than a cumulative 1 hour per month, we will credit the amount of downtime over 1 hour to your next Hosting Servide fees. Downtime is referred to as our network equipment being down for any reasons. We do not possess control over the Internet, therefore we cannot guarantee that you will be able to access a particular web site due to circumstances beyond our control. When downtime occurs, iValueHost, LLC is not liable for any damages it might cause your business, but we'll try our best to bring the server back online as soon as possible.

In order to receive your credit you must do the following:

1. Document the outage/downtime in writing.
2. Have the downtime verified by iValueHost, LLC

Daily Backup Guarantee

iValueHost, LLC provides free backup service for all of our clients! For each hosting account you'll receive the follow backup features.

1. Daily Backup of your websites to a local backup device.
2. Daily Backup of databases to a local backup device.
3. You can make manual backups of your website or database at anytime via our CPanel. This allows you to keep a copy of your latest website or database content precisely when you need.

Note: Your use of the service is at your sole risk. iValueHost, LLC is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on iValueHost, LLC servers.